Frequently Asked Questions

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How is the health center handling COVID prearrival requirements, testing, quarantine & isolation?

Prearrival COVID-19 guidelines will be set by SUNY soon. All communication will be sent to your Brockport emails. Please check those emails often! This is rapidly changing situation. The health center works closed with our health department, SUNY and campus officials to keep abreast of the climate and campus needs.

All students should continue with COVID precautions that include, frequent handwashing, distancing, staying home when ill, and avoiding large crowds and or gatherings. Mask if you do not know the vaccine status of those you are around.

We would also encourage you to get the COVID vaccine before campus arrival. It will be a mandatory vaccine soon.

Vaccinated students:
  • Will not be required to mask unless they are in large crowds and or chose to mask for personal reasons.
  • There is no mandated weekly COVID testing for vaccinated students that meet CDC definition of fully vaccinated, 2 weeks after the second vaccine or J/J vaccine.
  • Do not have to complete the daily symptom tracker.
  • Although the risk is low for contracting COVID after vaccination, students should not attend classes if they are having any COVID-like symptoms:
    • Congestion, stuffy nose, headache, fever, chills, fatigue, loss of taste and or smell.
    • Contact your provider or the health center for evaluation and possibly COVID testing.
    • Students with COVID-like symptoms can be tested in the health center.
      • We cannot test students for travel, work or other needs than illness
    • Students should contact professors, not report to class, work or ANY campus activities if experiencing COVID-like symptoms.
Unvaccinated students:
  • Will be required to mask at all times. 
  • Will have mandated weekly COVID testing.
  • Do not have to complete the daily symptom tracker, unless you are having COVID-like symptoms. You MUST report any COVID like symptoms to the health center or your provider.
  • Students should not attend classes if they are having any COVID-like symptoms:
    • Congestion, stuffy nose, headache, fever, chills, fatigue, loss of taste and or smell.
    • Contact your provider or the health center for evaluation and possibly COVID testing.
    • Students with COVID-like symptoms can be tested in the health center.
      • We cannot test students for travel, work or other needs than illness.
    • Students should contact professors, not report to class, work or ANY campus activities if experiencing COVID-like symptoms.
Isolation & quarantine

Students will be required to isolate if they test positive for COVID for 10 days and quarantine (stay separate from others) for 10 days if they have had a COVID exposure.

On campus residential students will re-locate to Benedict Hall for their isolation or quarantine timeframes.

While in Benedict Hall, there is a professional staff member living in the building, students are able to talk or text with that staff as needed. Health Center staff is in contact with your students as needed to assist with transition and all medical needs.


How do I get my records from the Health Center sent to my doctor?

Immunization records can be printed from the student portal for your personal use or to share with an employer or your medical provider.

For all visit related medical records complete a consent form in the Health Center or with your doctor's office. This form should be faxed to (585) 395-2559. Please allow three business days.


Who do I talk to about bringing my service or assistance animal to campus?


The Office of Residential Life/Learning Communities recognizes the importance of "Service Animals" as defined by the Americans with Disabilities Act (ADA), as well as the broader category of "Assistance Animals" under the Fair Housing Act (FHA), that provide physical and/or emotional support to individuals with disabilities.

Service Animal Policy


Who can use the Student Health Center?


The Student Health Center is open to all registered SUNY Brockport students.


How do I get seen in the Student Health Center?


Students can be seen by self scheduling or calling 585-395-2414 to schedule with our receptionist, Monday-Friday. Emergencies/urgent needs will be evaluated as needed.


Do students work in the Student Health Center?

The Student Health Center is a clinical site for students in undergraduate nursing and athletic training programs. We also serve as clinical preceptors for graduate nurse practitioner students. Your consent is required to allow a student to participate in or observe your care.

All students doing clinical practice or working in Hazen have received training specific to health standards, including confidentiality, policies and procedures. They work directly under the supervision and guidance of the professionally licensed clinical staff.


What supplies should I bring to college?

For many students, college is the first time they will be living without their parents or guardians. For information on how best to be prepared for minor illnesses/injuries while away at college, check out our Healthy College List.


What about a pre-entrance physical?

Any student planning to participate in NCAA Athletics is required to have a pre-entrance physical within 6 months of entering SUNY Brockport.

For all other students, a pre-entrance physical is not required, but is highly recommended. This along with your medical history is important so that we can provide the best possible health care for you.

More information

NOTE: Pre-entrance physicals CANNOT be done at SUNY Brockport Student Health Center. If you don't have a primary care physician, we can refer you to one locally. Remember, it can take several weeks to get an appointment, so plan ahead.


Do I need a physical every year?

No! However, many students will need a physical for employment, travel or ROTC. These can be done at the Student Health Center at no extra charge.

NCAA athletes are required to have a pre-entrance physical within 6 months of entering SUNY Brockport, then complete an online health assessment form each year they continue their sport. The initial pre-entrance physical is good for 5 years.


Where can I get allergy shots?

The preferred option is to continue with your allergist or current doctor. If you are a distance from home and that option is not feasible for you, our local allergists, Westside Allergy Care will be able to provide this service for you. Their office is located in Brockport at 122 West Avenue, a short distance from Strong West (our local emergency room), and an easy walk from campus.

Contact Westside Allergy Care at (585) 637-3910 to arrange a visit before you receive injections. They will review your doctor’s treatment recommendations and your current injection schedule. Please bring copies of your last doctor’s exam, serum and instruction sheets. Their staff will work with your insurance as well as arranging appointment times for your injections. Your usual copay for office visits will apply.

Please be sure you schedule your initial appointment with Westside Allergy Care BEFORE your shots are needed to ensure that you continue to receive timely injections. You must complete the outside patient form before you can be seen by them.

If you do not have your own mode of transportation, please make a plan in advance to either walk to Westside Allergy Care, ask a friend for a ride, take an uber, lyft, or other third party transportation service to get to your appointment. SUNY Brockport does not provide transportation to this office.


What do I do if the Health Center is closed and I have a medical question or concern?

When the Student Health and Counseling Centers are closed, we have contracted with a nurse advice line, FONEMED to answer medical questions and concerns. Registered nurses with FONEMED are available to talk with students to help them determine whether they should:

  • seek immediate medical or psychological evaluation at a local Emergency Department
  • schedule an appointment with Health or Counseling Services on campus
  • utilize self-care strategies.

FONEMED is intended for medical advice only. Please note that they are NOT located on-campus and do not have access to your personal medical record. Therefore, they cannot tell you your immunization compliance, call in prescriptions or provide your lab or x-ray results.

After regular office hours, Brockport students can contact FONEMED by calling the Student Health Center at (585) 395-2414 and follow the instructions to connect with FONEMED.

A summary of each call will be faxed to the Student Health Center to ensure proper follow up care.


What is a nurse practitioner?


A nurse practitioner (NP) is a registered nurse with advanced academic and clinical experience, which enables them to:

  • Diagnose and manage most common and chronic illnesses, either independently or as part of a health care team.
  • Take medical histories and perform physical examinations.
  • Prescribe medications, order laboratory/diagnostic tests.
  • Work in collaboration with a physician.

NP practice focuses on:

  • Health maintenance.
  • Disease prevention.
  • Counseling and patient education.

With a strong emphasis on primary care, nurse practitioners are employed with a wide variety of specialties.

Most are educated through programs that grant a master's degree. An intensive preceptorship under the direct supervision of a physician or an experienced nurse practitioner, as well as expanded education in physical assessment, pathophysiology, pharmacology and social theory are key components to most NP programs.

Last Updated 8/2/21